Frequently Asked Questions
Set up attendance tracking in two ways:
- Geofence Groups: Create geographic boundaries where employees can check in/out using GPS location
- QR Code Groups: Generate QR codes for specific locations that employees scan to check in/out
Both methods are available under Attendance Management in your dashboard. Choose based on your needs - geofence for flexible location tracking, QR codes for precise location control.
Use the Band system to manage pay rates:
- Create bands with different base rates (e.g., Junior, Senior, Specialist)
- Set individual provider rates within each band for specific employees
- Edit any band to add or modify individual rates
This allows you to have standard rates per band while accommodating individual employee variations.
The system includes offline tracking capabilities:
- Employees can record their work hours offline
- Data syncs automatically when connection is restored
- Managers can approve offline entries
- All offline activities are logged for transparency
This ensures no work hours are lost due to connectivity issues.
Generate invoices and payslips through the Billing Management section:
- Invoices: Create invoices for clients based on completed work hours
- Payslips: Generate employee payslips based on their attendance and pay rates
- All calculations are automatic based on your band rates and attendance data
- Export to PDF or send directly to clients/employees
This streamlines your payroll and invoicing processes.
Manage permissions through the Employee Management system:
- Create different employee roles (Manager, Carer, Admin)
- Assign specific permissions to each role
- Managers can oversee their team's activities
- Carers have access to their assigned tasks and attendance
- Admins have full system access
This ensures each employee only sees what they need to perform their role effectively.